.png)
Personal Banking: Online User Guide
Find answers to common questions retail users have about Moody Bank’s new Online Personal Banking service.
.png)
Frequently Asked Questions
When do the new services go live?
Monday, June 22nd, 2026, is the Go Live date for our new digital banking solutions. You will still login from the moodybank.com website as you have in the past.
What do I use for my username and password the first time I log into the new online banking?
The customer’s username will be their current username (same as what they have used in the past to log into ONLINE BANKING) and their password will be their current online banking password.
Will my existing username work?
Yes; your existing username will carry over to the new platform. You can change this information during your initial login to the new platform; or by accessing the USER PROFILE – Change Username option after logging into UniFI Digital Banking.
Do I need to go a different place to login?
You will still log in via the main page of our website (moodybank.com) by clicking on the blue Login button in the top, right-hand side of our homepage and then entering your username and password.
Why do I need a Temporary Identification Code to login?
This is an additional security feature to protect your accounts. You can receive the code by text (preferred), voice call or email. If you are on a personal computer or mobile device, you can trust up to 5 devices to allow future logins without the need for the additional Temporary Identification Code step.
What is a Passkey/Secure Key?
A passkey is a passwordless login credential that replaces traditional passwords. Instead of typing a password, you log into websites and apps using the same method you use to unlock your device, such as a fingerprint, face scan, or screen-lock PIN. A passkey is required to move money out of the bank (external transfers, cash management services, Zelle (coming soon!)) Learn more about passkeys.
Can I use my fingerprint and/or face ID to login to the app?
Yes; after your initial login to the updated app, you will be asked if you wish to enable biometric login (if your device’s biometric setting is enabled).
Will my Scheduled/Recurring Transfers still go through?
Yes; any transfers that you currently have set-up will continue on the new digital banking platform. You can edit, review or confirm the existing transfers by going to the Transfers > Scheduled Transfers menu option.
Will my Bill Pay stay the same?
Yes; if you are a current Bill Pay user, your payment history, payees, and scheduled payments will continue. However, you will most likely need to accept an updated disclosure and/or setup security questions as part of your initial Bill Pay access.
Will I need to download a new mobile app?
We have updated our mobile app, so you will need to download an “update.” Based on device settings and other factors* some mobile devices will automatically update, but you can also choose to update the app manually to our latest version by visiting your applicable store (Apple, Google Play). The new Moody Bank mobile app will be blue and have a version number of 5.4.0 (or higher) at the bottom.
